La Lune Art Collectible Policy

Applicable to: Limited Art Collectibles such as the Spirit Bag, Sense Bag and future edition pieces.

At La Lune, every art piece is a fusion of craftsmanship and creative vision. Each collectible is handmade in limited editions and designed as an art piece rather than an everyday-use accessory.

Because of the artisanal nature of our work, minor variations may occur. These subtle differences are not imperfections but reflections of the individuality of each piece.

That said, La Lune takes pride in the quality and integrity of our creations. This policy outlines how we care for our collectors, protect the value of our art pieces, and handle repair or return requests fairly and responsibly.

Product Tag & Unboxing Verification Requirement

All La Lune Art Collectibles are affixed with an official La Lune tag at the time of factory release. This tag remains attached to the product from shipment and serves as an essential verification element for authenticity and warranty eligibility.

  • Items are only eligible for warranty, return, or repair if the original La Lune tag is intact and attached to the product.
  • Products with removed, altered, damaged, or missing tags will not be considered valid for warranty or return requests under this policy.

 

 

Mandatory Unboxing Video

To ensure transparency and protect both collectors and La Lune, customers are required to record a clear, continuous unboxing video at the time of receiving their product.

The unboxing video must:

  • Clearly show the unopened package
  • Capture the full unboxing process
  • Display the condition of the product upon first opening
     
  • Clearly show that the official La Lune tag is intact and attached

Requests for warranty, return, or repair without a valid unboxing video and intact tag will not be considered legitimate and may be declined.

This requirement helps La Lune fairly assess claims related to delivery condition, manufacturing issues, and authenticity while preserving the integrity and collectible value of each art piece.

 

1. Overview

Every La Lune Art Collectible is a limited-edition creation made with artistic precision and handcrafting. As each piece is treated as a work of art, natural variations may occur.

This Art Collectible Policy outlines how La Lune supports collectors when issues arise and how to properly request evaluation, return, or repair for your collectible piece.

2. What We Cover

We take full responsibility for manufacturing or craftsmanship issues, such as:

  • Detached decorative parts or hardware
  • Structural or assembly defects
  • Noticeable imperfections or discolorations present upon delivery

Coverage applies within a (30-days) period from the delivery date.

 

3. What’s Not Covered

The following are not considered craftsmanship defects and are not covered under this policy:

  • Damage caused by accident, impact, misuse, or improper care
  • Natural wear, oxidation, or patina development over time
  • Alterations or repairs by non–La Lune service providers
  • Items purchased from unauthorized resellers or secondary marketplaces

If a piece has damage that falls outside this coverage, collectors may still request a paid repair service, subject to material availability and feasibility. 

4. How to Submit a Request

To request a return, repair, or evaluation:

  1. Direct us via our email [email protected]   or our website https://shop.laluneofficial.com/contact/
    Complete all required fields:

    • Order Number
    • Full Name
    • Email Address
    • Short description of the issue
    • Upload proof (photos and/or videos)
  2. Our team will respond within 7 business days with instructions and next steps.

 

5. Packaging for Returns

Collectors must send items back in their original packaging materials — including foam inserts, dust bags, and protective wraps — to ensure safe transit and evaluation.
 La Lune may not be able to accept items returned without appropriate packaging protection.

6. Return Shipping Costs

  • For approved requests within 15 days of receipt, return shipping costs will be covered by La Lune.
  • For requests made after 15 days, customers are responsible for shipping costs unless otherwise approved by our team.

7. Eligibility

This policy applies only to art collectibles purchased through:

  • La Lune’s official website: https://laluneofficial.com/

Products purchased through unauthorized channels are not eligible for return or repair under this policy. 

8. Evaluation & Resolution

After inspection, La Lune will determine the best resolution based on the nature of the issue:

  • Repair of the item (at no cost if within coverage), or
  • Replacement with an identical or equivalent piece (if available), or
  • Partial refund if repair/replacement is not possible.

If the issue is outside of coverage, La Lune will offer a paid repair estimate for collector consideration.

 

9. Responsibility & Philosophy

Every La Lune creation carries the spirit of the brand — experimental, bold, and human. We stand behind our artistry and believe in a fair, transparent relationship with our collectors.  This policy ensures that true craftsmanship issues are addressed with care while preserving the collectible and artistic essence of every piece.

La Lune acknowledges full responsibility for the craftsmanship of its creations. While we collaborate with trusted artisans and production partners, all final accountability for quality and customer satisfaction rests with La Lune.

10. Contact

For assistance, please reach out to:
 📩 [email protected]
🌐 https://shop.laluneofficial.com/contact/ 

 

 

LALUNE POLICY

Applicable to: All other products

LA LUNE — RETURNS & REFUNDS For help with any order, please contact us at [email protected] before making changes through PayPal, so we can resolve things as quickly as possible.

How to contact us:

Please include your order number and clear photos and/or a short video of the issue. This helps us assess your request accurately.

What we accept:

Returns/refunds apply to items purchased on shop.laluneofficial.com that arrive faulty or incorrect (wrong item).

Please notify us within 3 days of delivery if something is wrong with the shipment and submit a return/refund request within 5 days of receiving the package.

We do not accept returns for items that do not fit.

Please check the size guide and feel free to message us before ordering if you need sizing advice.

 

Conditions:

  • Each item may be returned/refunded once.
  • Items must be unused (or lightly tried on), with tags attached, in original condition.
  • Promotional / sale items are not eligible for return or refund unless faulty or incorrect.
  • Footwear: please try on only on soft surfaces so the outsole is not marked.

 

How refunds work:

Approved returns that we receive within 18 days of the request (or as instructed in our email) will be refunded to the original payment method within 7 days after inspection. Original outbound shipping fees and PayPal fees are not refundable.

 

Outbound shipping (to you):

La Lune is responsible for your order until it is successfully delivered. If a parcel is delayed, damaged in transit, or appears lost, contact us with your order number and tracking number — we will follow up with the courier and handle the claim. You do not need to contact the courier yourself for outbound shipments.

If a parcel is confirmed lost or irreparably damaged before delivery, we will arrange a reshipment or a refund of the affected item(s), as appropriate. International Standard delivery is typically around 3–5 weeks; Express is faster where available.

Returning items to us:

1/ Follow the return address and instructions we send by email.

2/ Include complete address and contact details on the return label.

3/ Send us the return tracking number.

4/ Refunds for returned goods are processed after we successfully receive and inspect the package. If a return shipment goes missing, please notify us right away with the tracking details so we can assist.

We may close a return/refund request if we do not receive the required information or the returned package within 30 days.

Damage after delivery:

We are not responsible for damage that occurs after successful delivery, or due to misuse or improper care. Manufacturing defects and wrong items remain covered as stated above.