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LALUNE POLICY

For inquiries of all orders and returns, please contact customer service asap before making changes on PayPal to ensure the least complicated/fastest solution.

via [email protected]

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IMPORTANT NOTICE Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing photos/videos.

Only faulty/wrong items purchased on laluneofficial.com are eligible for return within 5 days after customers receive the package. Our customer care must be notified of any delivery discrepancies within 3 days of this order's arrival.

We do not accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with us to avoid any confusion/misunderstanding.

All returns that are shipped back within the 18—day time period will be refunded to you by the original form of payment excluding your shipping fee & PayPal fee. When the complete order is returned, the order will be assessed, and if passed the requirements, a refund will be processed within 7 days.

Defect products will be returned/refunded under these conditions:

Each item can only be returned/refunded one time.
The deadline to apply for the return/refund process is within 5 days from the date of receiving the shipment.
The items must remain intact after unboxing (ie: lightly worn, with tags still on, original conditions)
Items belonging to promotion programs are ineligible for the refund/return process.
Only shoes/boots items tried on soft surfaces (to avoid damaging shoes outsole) are eligible to apply for the return/refund process.

We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstances, we have the right to cancel the ongoing refund/exchange/returns request.

We will cancel any refund/exchange/returns request if the processing time lasts more than 30 days.

Note: shipping fees will not be included in the refund process.

REFUND INSTRUCTIONS

Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will subtract this amount in the refund money to cover the fee.

Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination.

Please send us the tracking number so we can follow up with the shipment.

In case the shipment is lost in transit, Lalune does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.