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Who we are
Suggested text: Our website address is: https://shop.laluneofficial.com.
Comments
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Media
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Cookies
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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
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How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
LALUNE POLICY
For inquiries of all orders and returns, please contact customer service asap before making changes on PayPal to ensure the least complicated/fastest solution.
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IMPORTANT NOTICE Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing photos/videos.
Only faulty/wrong items purchased on laluneofficial.com are eligible for return within 5 days after customers receive the package. Our customer care must be notified of any delivery discrepancies within 3 days of this order's arrival.
We do not accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with us to avoid any confusion/misunderstanding.
All returns that are shipped back within the 18—day time period will be refunded to you by the original form of payment excluding your shipping fee & PayPal fee. When the complete order is returned, the order will be assessed, and if passed the requirements, a refund will be processed within 7 days.
Defect products will be returned/refunded under these conditions:
- Each item can only be returned/refunded one time.
- The deadline to apply for the return/refund process is within 5 days from the date of receiving the shipment.
- The items must remain intact after unboxing (ie: lightly worn, with tags still on, original conditions)
- Items belonging to promotion programs are ineligible for the refund/return process.
- Only shoes/boots items tried on soft surfaces (to avoid damaging shoes outsole) are eligible to apply for the return/refund process.
We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstances, we have the right to cancel the ongoing refund/exchange/returns request.
We will cancel any refund/exchange/returns request if the processing time lasts more than 30 days.
Note: shipping fees will not be included in the refund process.
REFUND INSTRUCTIONS
- Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will subtract this amount in the refund money to cover the fee.
- Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination.
- Please send us the tracking number so we can follow up with the shipment.
- In case the shipment is lost in transit, Lalune does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.
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